Postage

We utilise Australia post standard services unless specified by yourself in writing.  All items will be posted to the address detailed on your invoice, if the details are incorrect it is your responsibility to advise by email/writing prior to despatching.  Relevant charges for postage and handling are included in your invoice.  Surfside Engraving is not liable for any parcels lost with Australia Post - we do recommend you undertake additional insurance for valuable items.

Courier

Unless prior arranged should you require the services of a Courier please notify us for relevant costings.  Payment of courier fees is required in advance unless payment on collection is made.

Order Processing

All orders made with Surfside Engraving require full payment prior to collection.  An approval in writing or email is required with all items to proceed with your order thus there are no discrepancies in the final product received.  Once approval is given for your specifications 100% cancellation fees apply.

Artwork

If you are unable to provide artwork with your enquiry our design team are happy to assist you - @ $66per hour or part thereof.  Should you already have artwork we require it in these formats: Preferred quality EPS, JPG 300dpi.  Print Colour - RGB profile.

Payment

Upon confirmation in writing/email that you wish to proceed with our services we will issue an invoice.  Once the invoice is paid we will commence and advise approximate etd for your purchase unless prior arranged with management.  Payments can be made via Credit Card/Paypal/ Direct Deposit / Cash or Bank Draft.  Should you make payment via eft please forward the receipt for faster processing.  Credit card payment fee 2.9% + 50c per transaction.

Liability

Surfside Engraving will not accept responsibility or liability for personal items left at our Office.  Should items supplied by the customer be damaged in the process of work being undertaken we are not liable.  Every care and attention is taken when undertaking work on customers personal items and work will not commence until payment and approval of the works required is given.  When works are completed goods must be collected within the timeframe stated or storage costs will apply.